Terms and conditions of sale and service

Please read these Terms and Conditions carefully.
Company Information Top End Mental Health Consumers Organisation Inc.

ABN – 18 276 678 264

Currency
All prices are quoted in Australian dollars (AUD). All transactions are processed in AUD. Prices are GST inclusive.

Shipping and Delivery
Policy We deliver products Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 8 89326686 to enquire about a special order. We charge for Courier delivery and handling which will be added to the order total before checkout. Orders are dispatched within 7 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. We do not deliver to PO Box addresses or internationally. Please include a physical address within Australia. Please contact us if you would prefer other arrangements.

Customer Service Policy
Top End Mental Health Consumers Organisation Inc. is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

Privacy Policy
Top End Mental Health Consumers Organisation Inc. is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We only use this information to identify your orders. Top End Mental Health Consumers Organisation Inc. uses cookies to allow you to login and purchase items on our website. Cookies sent to your computer from Top End Mental Health Consumers Organisation Inc. only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order, after completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from Top End Mental Health Consumers Organisation Inc. your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology – this site is TLS 1.2  compliant which is in line with PCI DSS 3.2 standard. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre temhco.office@temhco.com.au.

Applicable Laws
These Terms and Conditions of Sale of artworks by Top End Mental Health Consumers Organisation Inc. are subject to laws applicable in the Northern Territory of Australia.