Terms and conditions of sale and service
Please read these Terms and Conditions carefully.
Company Information Top End Mental Health Consumers Organisation Inc.
ABN – 18 276 678 264
All prices are quoted in Australian dollars (AUD). All transactions are processed in AUD. Prices are GST inclusive.
Shipping and Delivery
Policy We deliver products Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 8 89326686 to enquire about a special order. We charge for Courier delivery and handling which will be added to the order total before checkout. Orders are dispatched within 7 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. We do not deliver to PO Box addresses or internationally. Please include a physical address within Australia. Please contact us if you would prefer other arrangements.
Customer Service Policy
Top End Mental Health Consumers Organisation Inc. is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
When purchasing from Top End Mental Health Consumers Organisation Inc. your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology – this site is TLS 1.2 compliant which is in line with PCI DSS 3.2 standard. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre email@example.com.
These Terms and Conditions of Sale of artworks by Top End Mental Health Consumers Organisation Inc. are subject to laws applicable in the Northern Territory of Australia.